Approach Overview

A UX-driven process improvement of R&D portal:

  • Workshops (2) for Discovery and Ideation with project sponsors, team and the Steering Committee.

  • Semi-Structured Interviews with portal users (9)

  • Focus Group with Research Heads (3)

  • Usability Testing with portal users (8)

  • UX Audit of R&D Portal

  • Develop recommendations deck based on findings

  • Presentation to Project Core Team and Steering Committee